Care Visions Children’s Services Privacy Policy

This privacy policy explains how Care Visions Children’s Services processes your personal information. It applies solely to personal information we hold about individuals and does not cover information about companies or organisations. We are committed to protecting your privacy and will only process your data in compliance with current UK data protection law.

We may update this privacy policy periodically by publishing the revised version on our website.

Personal Information We Collect

We may collect personal data:

• When you directly contact us via our website, our HR, Referrals, or Enquiries teams to apply for a position, our services, or make enquiries.
• From third parties lawfully sharing your information with us.

Personal data we collect includes:

• Contact Information: Email address, first name, last name, phone number, Postal code.
• Usage Information: Session statistics, number of users, website usage data, trackers.

How We Use Your Information

Your personal information is used for:

• Managing and responding to your enquiries.
• Administering our services.
• Improving service quality through analysis.
• Identifying you when you contact us.

Data Sharing

We share personal data with service providers and agents who act on our behalf, including (upon your employment with us):

• Disclosure Scotland (including PVG scheme), Local Authorities, Scottish Social Services Council (SSSC), personal references, Care Inspectorate, GBG (driving license checks), occupational health services, Standard Life Pensions, and Sodexo (Child Care Vouchers).

We only disclose your data to third parties when legally required or in connection with legal proceedings.

Specific Services and Purposes

We use your personal data specifically for:

• Advertising: Using services such as Meta Ads conversion tracking, Meta Lookalike Audience, Google Ads conversion tracking, and Google Ads Similar Audiences (personal data includes trackers and usage data).
• Analytics: Via Google Analytics (Universal Analytics and Google Analytics 4), and Meta Events Manager (collecting email address, first and last names, phone number, trackers, and usage data).
• Social Network Interaction: Facebook Like button and social widgets (trackers and usage data).
• Managing Surveys and Data Collection: Meta Lead Ads (email address, first name, last name, phone number).
• Remarketing and Behavioural Targeting: Using Facebook Remarketing, Google Ads Remarketing (trackers, usage data), and Meta Custom Audience (email address, trackers).

Opting Out of Interest-Based Advertising

Users can opt out of interest-based advertising by referring to the opt-out section provided in our Cookie Policy or visiting the Google Analytics opt-out page here.

Data Retention

Your personal information will be retained throughout your relationship with us and afterward for legitimate purposes such as responding to queries, complaints, or requests from regulatory authorities.

International Data Transfers

Your data may be transferred and stored within the European Economic Area (EEA).

Security and Website

We strive to ensure our website's security. However, data transmitted over the internet, including emails, may not be entirely secure, and we cannot guarantee the absolute security of your information.

Our website may include links to external sites. This privacy policy does not apply to external websites, and we are not responsible for their privacy practices or content.

Cookies

Our website uses cookies to collect anonymous information on browsing behaviour to enhance our website. Cookies do not personally identify you. Google Analytics is used for this purpose, and we do not attempt, nor allow Google to attempt, to identify individual visitors.  The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser.

Your Rights

You have several rights concerning your personal data, including:

• Accessing your data
• Updating inaccurate or incomplete information
• Requesting data portability
• Objecting to or restricting data processing
• Submitting complaints

For changes to your communication preferences or to exercise these rights, contact us at: DataProtectionLead-CS@carevisions.co.uk. Changes will be actioned within five working days but may take up to one month to be fully effective.

Contact Information

For queries regarding this privacy policy, please contact:

Data Security & Protection Lead (Children’s Services)
Care Visions
Unit 9, The Courtyard,
Callendar Business Park,
Callendar Road,
Falkirk, FK1 1XR
Email: DataProtectionLead-CS@carevisions.co.uk